Technical Support

Please note that Technical Support is only available to active subscribers.

Please click the button below to login. Alternatively, you can Reset your Password or start your Account Recovery.

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Technical Support
Access our Free Technical Support online
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Reset Password
Reset your password by using your email
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Account Recovery
If you forgotten your password and cannot access the email address associated with your account


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Reset Password

If you have forgotten your password, click here to reset it.

Please check your Spam folder and allow up to 15 minutes for the email to be received.

If you are still unable to reset your password, please reach out to our team below.

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Raise a Ticket


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Account Recovery

If you have lost access to the email associated with your account ({auth.email}) but know your password, you can change your email by following these instructions.

Go to Account Settings

Go to your Scanguard account settings

Enter New Email Address

  • Enter your new Email Address
  • Confirm your new Email Address
  • Enter your Scanguard account Password
  • Click Save
  • If you have forgotten your password and are unable to receive and open emails to the registered email, you can submit an Account Recovery request.

    Our Account Recovery Tool is designed to verify your identity without relying on email verification. Instead, we ask you to provide us with details about your account and answer a few security questions. By doing so, we can quickly and accurately verify your ownership and grant you access to your account.

    If for any reason we are unable to verify your ownership, you can send us a request to review. Our team will then investigate the matter and work with you to help you regain access to your account.

    To send an Account Recovery request to our team to assist you recovering your account, please visit our Account Recovery Tool by using the button below:

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    Account Recovery Tool


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