Issues With Licenses
What do you need help with?
I Can't Remove a Device I Can't Reclaim a License From an Invitation I Can't Invite SomeoneRemoving a device
Uninstalling or logging out of the application will not fully remove the device from your license pool.
You can remove devices from your device list on our website.Reclaiming a license
From the moment that you reclaim a license from an invitation, it can take up to 24 to show. You can check the progress within your account.
Reclaiming a license
More than 24 hours have passed.
Do you still see the invitation on our website?
Reclaiming a license
The Reclaim a License Invite is Still Showing on The Website
Please let us know what reclaiming text you see on the website (the text is red)
There is no text It says reclaim It says reclaiming x hoursReclaiming a license
You can check the total of used licenses on the page.
Check no other or new devices have been added to the page. It is possible a device has been re-authenticated with the newly available license.
Please wait 24 hours.
It will take up to 24 hours for your license to be reclaimed. You can check the progress on your device list on our website.
Click here to open your device dashboard.