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Issues with Real-Time Protection

Real-Time Protection runs in the background of your device and scans any file that you have downloaded, used, or opened. Real-Time Protection checks for virus-like behavior and will stop any suspicious activities, notifying you and stopping any files or malicious processes that could be harmful to your device.

Uninstall Other Antivirus Applications

If you have other Antivirus Applications installed with Real-Time Protection, they will end up working against each other and Real-Time Protection will not work.

If you do not have any other Antivirus application installed go to step 5.

To remove any other Antivirus Applications

  • Open Windows Start

  • Search for Add or remove programs

  • Go through the list and uninstall any other programs which are an Antivirus

Uninstall Scanguard

Now we have removed other Antivirus Applications, we can also remove Scanguard temporarily.

  • Type Scanguard in your Windows search bar

  • Right Click the Scanguard Application

  • Click Uninstall

A new window should open with a list of applications.

  • Find Scanguard

  • Right click Scanguard

  • Click Uninstall / Change

Restart Your PC

Restarting the computer at this point will allow your system to fully uninstall and clean up after removing any software.

Do this and continue with step .

Reinstall Scanguard

  • Click Here To Download Scanguard
  • Open the Downloaded File within your browser

  • Click Yes to allow Scanguard to make changes to your device


  • Click Install

  • Wait for Scanguard to Install

  • Wait for Scanguard to Update


Try enabling Real-Time Protection again. If it works, great! If not continue on.


Uninstall Intel Rapid Storage

  • Open Scanguard

  • Click the Speedometer Icon

  • Click Application Uninstaller

  • Click Start Scan

  • Locate the Intel Rapid Storage application

  • Click the check box on the right-hand side

  • Click Uninstall Selected

Uninstall Scanguard

After removing Intel Rapid Storage, we need to also remove Scanguard temporarily.

  • Type Scanguard in your Windows search bar

  • Right Click the Scanguard Application

  • Click Uninstall

A new window should open with a list of applications.

  • Find Scanguard

  • Right click Scanguard

  • Click Uninstall / Change

Restart Your PC

Restarting the computer at this point will allow your system to fully uninstall and clean up after removing any software.

Do this and continue with step .

Reinstall Scanguard

  • Click Here To Download Scanguard
  • Open the Downloaded File within your browser

  • Click Yes to allow
    to make changes to your device -

  • Click Install

  • Wait for Scanguard to Install

  • Wait for Scanguard to Update


Try enabling Real-Time Protection again. If it works, great! If not continue on.


Restart Background Services

The background service PC Security Management Service may need to be enabled or restarted to fix your Real-Time Protection problem.

To do so, follow these steps:

  • Click the Start/Windows button.

  • Type services.msc in the Windows search bar and click Run As Administrator

  • Right-click PC Security Management Service > Properties

  • Click on the Recovery Tab

  • Set First, Second and Subsequent Failures to Restart the Service

  • Click Apply > OK

  • Open the Scanguard application and click Enable Protection

Try enabling Real-Time Protection again. If it works, great! If not continue on.


Check Windows Defender is disabled

On most modern-day Windows devices, Microsoft Defender will come preinstalled. Microsoft Defender will end up causing conflict with Scanguard and we would recommend disabling it. To disable Microsoft Defender follow these instructions:

  • Click the Windows icon/Start button

  • Click the settings cog

  • Click Update & Security

  • Click Windows Security

  • Click Virus & Threat Protection

  • Locate Microsoft Defender

  • Toggle Off Periodic Scanning

When you first install Scanguard on Mac, you will need to set up Real-Time Protection. We have made this as simple as possible. To enable Real-Time Protection follow these instructions:


Open Scanguard

Open the Scanguard Application

  • Click Dashboard
  • Click Enable
  • Click Install
  • Open System Preferences
  • Allow Permissions

  • Click Open Security Preferences
  • Click the Lock Icon
  • Enter your Mac's Password
  • Click Unlock
  • Click Allow
  • Enable Real-Time Protection

    Go to the Scanguard Application

  • Click Next > Open System Preferences
  • Click Scanguard Real-Time Protection 5
  • Click Complete Setup
  • Make sure the device and Scanguard is fully updated and then restart.

    If you still have problems then please send us logs to be able to diagnose the problem (this can be done through the app in the main menu).

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