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Issues with Real-Time Protection

Real-Time Protection runs in the background of your device and scans any file that you have downloaded, used, or opened. Real-Time Protection checks for virus-like behavior and will stop any suspicious activities, notifying you and stopping any files or malicious processes that could be harmful to your device.


Please carefully follow these steps to resolve the issue with Total AV's Real-Time Protection before contacting our support department.

Uninstall Other Antivirus Applications

If you have other Antivirus Applications installed with Real-Time Protection, they will end up working against each other and Real-Time Protection will not work.

If you do not have any other Antivirus application installed go to step 5.

To remove any other Antivirus Applications

  • Open Windows Start Menu
  • Search for Add or remove programs
  • Go through the list and uninstall any other programs which are an Antivirus

    • Uninstall Scanguard

    Now we have removed other Antivirus Applications, we can also remove Scanguard temporarily.

  • Type Scanguard in your Windows search bar
  • Right Click the Scanguard Application
  • Click Uninstall

    • A new window should open with a list of applications.

  • Find Scanguard
  • Right click Scanguard
  • Click Uninstall / Change

    • Restart Your PC

    Restarting the computer at this point will allow your system to fully uninstall and clean up after removing any software.

    • Do this and continue with step

    Reinstall Scanguard

  • Click Here To Download Scanguard
  • Open the Downloaded File within your browser
  • Click Yes to allow Scanguard to make changes to your device


  • Click Install
  • Wait for Scanguard to Install
  • Wait for Scanguard to Update


    • Try enabling Real-Time Protection again. If it works, great! If not continue on.

    Check Windows Defender is disabled

    On most modern-day Windows devices, Microsoft Defender will come preinstalled. Microsoft Defender will end up causing conflict with Scanguard and we would recommend disabling it. To disable Microsoft Defender follow these instructions:

  • Click the Windows icon/Start button
  • Click the Settings Cog
  • Click Update & Security
  • Click Windows Security
  • Click Virus & Threat Protection
  • Locate Microsoft Defender
  • Toggle Off Periodic Scanning

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    When you first install Scanguard on Mac, you will need to set up Real-Time Protection. We have made this as simple as possible. To enable Real-Time Protection follow these instructions:

    Open Scanguard

    Open the Scanguard Application

  • Click Dashboard
  • Click Enable
  • Click Install
  • Open System Preferences

    • Allow Permisions

  • Click Open Security Preferences
  • Click the Lock Icon
  • Enter your Mac's Password
  • Click Unlock
  • Click Allow

    • Enable Real-Time Protection

    Go to the Scanguard Application


  • Click Next > Open System Preferences
  • Click Scanguard Real-Time Protection 5
  • Click Complete Setup
    • You are not logged into an account. To login please click here.
    You are not logged into an account. To login please click here.

    Please make sure the device and Scanguard is fully updated and then restart.

    Make sure the device and Scanguard is fully updated and then restart.

    If you still have problems then please send us logs to be able to diagnose the problem (this can be done through the app in the main menu - check our guide here).

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